You skipped to and are entering the secondary navigation menu
You skipped to and are entering the main content

Property Management

PHFA believes that an affordable apartment turns hardship into happiness. Companies that manage affordable units financed with an Agency loan and/or Low Income Housing Tax Credits (LIHTC) will find guidance and information on reporting requirements and regulatory compliance.

If you have any questions regarding the content on this page, please contact Housing Management at 717.780.3819.

Best Practices

Newsletters

Compliance

Category includes strategies and systems to ensure compliance with financing programs.

Efficiency Processes

Streamlining process for office and paperwork efficiency, file organization and set-up, turnover efficiency, working with teams, etc.

Problem Solving

Category relates to on-site crime prevention, implementing a successful non-smoking policy, successfully bedbug elimination procedures, etc.

Property Performance

Category includes improving overall property operations such as rent collection, delinquency reduction, vacancy prevention, budgeting, etc.

Accessible Unit Resource Center

The purpose of this guidance is to underscore the obligations associated with accessible units and to provide clear processing instructions for owners and management agents relating to the rental and subsequent reporting of occupancy for accessible units.

This policy governs the initial occupancy efforts and subsequent marketing and monitoring of accessible units in the low income housing tax credit (LIHTC) program and other PHFA financings.

Violence Against Women Act (VAWA) Resource Center

Multifamily Affordable Housing Conference

Housing Services and Housing Management offer educational opportunities for managers and service coordinators to increase capacity to design and implement effective service programs. These trainings and forums expose staff to resources, strategies, and best practices in service-enriched housing.

Visit our Conference page for up-to-date information.

Property Management Training Events

Financial Operations Information and Forms

This section of the Agency's Web site includes information and forms for preparing and submitting annual operating budgets, monthly and quarterly operating reports, and audited financial statements. In addition, the property insurance requirements for developments with loan financing are also included.

Agency Financed Properties

Manual

Exhibits

Sample Verification Forms

Management Document Checklists

Please utilize the following checklists to assist with preparing the property’s Management Plan, Tenant Selection Plan, Lease, Affirmative Fair Housing Marketing Plan and VAWA Emergency Transfer Plan (if applicable). The checklists are guides and specify information that must be included in each document. Additional policies and procedures may be added at the discretion of the agent. Please consult your legal counsel if you have questions regarding the legality of your proposed policies or procedures. Here are a few helpful tips when preparing the documents:

  1. Ensure all items on the checklist are included prior to submission.
  2. List the item’s page number on the checklist for an efficient review of documents.
  3. Place the date in the footer of each document and update as revisions are completed.
  4. Please note that there may be overlap between the documents; specifically the Management Plan and Tenant Selection Plan.
  5. These documents are reviewed and treated separately.

PennHOMES Annual Report

2016

2017

2018

2019

2020

2021

2022

2023

Housing Trust Fund Annual Report

Capital Magnet Fund Annual Report

HOME Compliance

HOTMA Resources

Multifamily Post Closing Fees

Low Income Housing Tax Credits-Manual

Chapters

Exhibits

Notices

Sample Verification Forms

Owner's Certification of Continuing Program Compliance

2016

2017

2018

2019

2020

2021

2022

2023

Reference Material

Non Performance Based Section 8-Manual

In this section, companies that manage rental properties financed with an Agency loan and/or Low Income Housing Tax Credits (LIHTC) will find guidance and information on reporting requirements and regulatory compliance.

If you have any questions please contact Housing Management at 717.780.3819.

Chapters

EIV Forms

Expense and Allowance Forms

Sample Verification Forms

Quick Start Housing Resources

PHFA and the Self Determination Housing of Pennsylvania’s (SDHP) Regional Housing Coordinators have complied information about specific social service and housing resource agencies throughout the Commonwealth.

Regional Housing Coordinators are available to assist service providers in identifying local, regional, and statewide resources for their consumers. RHC’s are well connected across the Commonwealth and will be able to assist in finding the most appropriate resources. Please use the following information to connect with SDHP:

Housing Management Training Corner

Additional videos can be found on our Housing Management YouTube Channel.

The material contained in this video has been prepared by and for the Pennsylvania Housing Finance Agency (PHFA) for informational purposes only. Please note that all videos are protected under copyright law even if they are not distributed with software that includes an end user license agreement.